Remote Desktop Support - Saturday Interviews - Hyderabad

Company :Kantar Operations   Location : Hyderabad  (Vanenburgh  IT park)  Website : http://www.kantaroperations.com IT Service Desk - Analyst (Hyderabad, India)
Roles & Responsibilities	Candidate will be responsible for  Resolving IT helpdesk tickets: ·         Support Desktop / Laptop related issues ·          H/W Installation & Configuration, S/W Installation & Account Configuration, Email Account Configuration/Email Troubleshooting/Email Tracking ( Client and webmail) ·         System Performance: Virus/Software/Usage/Resources ·         Hardware: H/W Issues, Software, Upgrades, New Peripheral installation, configuration & troubleshooting ·         Software Installation: Installation, Service Request Resolution and Proactive Incident/Problem Mgmt. ·         Printer Services ·         Connectivity: LAN Wired/Wi-Fi, Internet, DHCP, Networking devices ,VOIP troubleshooting( Login, display and connectivity) ·         Handle multiple customer sites ·         VPN user accounts maintenance and VPN troubleshooting , ·         Tools : Remote Login(SCCM),CRM Tool (Documenting the Tickets)
Skill Sets	·         Functional knowledge: Network Administration (BASICS) ·         Experience in - 1. Installation and attending day-to-day user's problem calls 2. Installation and updating of Desktop operating system and other software 3. Configuring & maintaining e-mail clients 4. Troubleshooting of hardware, operating systems (Windows XP, vista, 2000 and 2003) 5. Maintenance of Windows and LAN (Active Directory, networking, printers etc) ·         Maintenance and troubleshooting knowledge about: 1.       Hardware:  Desktops and Laptops ( Preferred : Dell) 2.       Applications: Microsoft Office, Antivirus 3.       PC Network connectivity troubleshooting 4.        Peripherals troubleshooting (Printer, Scanner, Speakers) 5.       Broadband connectivity troubleshooting ·         Preferred Certification: MSCE/MCP/CCNA certified. ·         Candidate should have exposure to handling calls in US/UK environment with Excellent Command on Spoken English. ·         Experience in working in an onsite-offshore model. ·         Should have good team working skills ·         Good problem solving skills ·         Excellent Verbal Communication  and business writing skills
Experience	·         2-5 years in IT Helpdesk operations
Other Requisites	·         Self starters ·         Ability to work in ambiguous situations ·         Knowledge of service management framework like ITIL, etc would be an advantage. ·         Work out of office hours to support global team coordination ·         Multilingual candidates will be advantage ·         Should be ready to work in Shift.