Server Ops - L2 Support - Microsoft Hyderabad

Company : Microsoft Corporation

Location :  Hyderabad

Incident Management (Server Operations) team in Microsoft is a level 2 support function and is responsible for the 24x7 operations and support for the Microsoft’s core infrastructure deployed globally in MS IT data centers.

The primary role of this person will be to…

Promote customer confidence through consistent and high quality technical solutions to restore the service. Server Operations Analyst is responsible for all the break/fix type of activities to ensure the server infrastructure is up and running smooth. This team handles the complex incident resolution which included server configuration issues, resolve difficult Win 2K3 Operating System problems, and capitalize on their passion for the latest technologies from established MS products to new alpha/beta Microsoft products.

Qualifications and Certifications

Employees will have the skills, abilities, training and Certifications defined below or equivalent industry experience.

Resource Description
Operations Analyst	·   Microsoft Competencies Problem Solving/Analytical Skills Interpersonal Skills Decision Making Customer Focus Communication Skills Technical Drive and Passion
Resource Description	Qualifications & Certifications ·   MCSE – Windows 2003 Track ·   MOF/ITIL awareness/certification (desirable) ·   Should have strong IT operations background in mid to enterprise size environments and working experience on Windows 2003 server infrastructure.  ·   Should have in-depth knowledge on Active Directory, WINS, DHCP, DNS and IPSEC, RAS and VPN. ·   Knowledge on NLB and Clustering (desirable) ·   Willingness to work in shifts ·   Global experience (desirable) ·   Scripting skills (desirable) ·   Strong communication skills – written and verbal

1.      Roles and Responsibilities

• Customer “First” – To be able to promote customer confidence through high quality technical solutions to restore the service and provide timely communication / updates. 
• Service restoration should be the primary objective.
• Work within the defined SLA’s to restore the service and should be able to make judgment on when to escalate.
• Provide escalation support for all complex/major incidents and drive towards resolution and share knowledge with the other groups in the organization.
• Ability to identify the non-standards in the environment and escalate issues to the appropriate team/ service owners.
• Work across multiple groups/geographies and be able to build solid relationships.
• Promotes proactive and cooperative relationships with other operations analysts, implementation teams, tier 3 groups, infrastructure system managers, as well as IT managers and MS development team members.
• Exercises good judgment within generally defined practices and policies when determining the appropriate solutions.
• Must be able to effectively communicate technical and business problems to the upper management.
• Responsible for special functions/projects as directed by management.

List the technical, managerial and behavioural skills required for this position:

Technical:

·        AD

·        WINS/DHCP/DNS

·        IPSEC

·        RAS/VPN

·        ISA/Proxy

How to Apply
1. If u have received a mail from me ...reply to that mail with your CTC details

Else

2. Send in your resume to the Id given below ...Include CTC details in your mail