Server Ops - L2 Support - Microsoft Hyderabad

Company : Microsoft Corporation

Location :  Hyderabad

Incident Management (Server Operations) team in Microsoft is a level 2 support function and is responsible for the 24x7 operations and support for the Microsoft’s core infrastructure deployed globally in MS IT data centers.

The primary role of this person will be to…

Promote customer confidence through consistent and high quality technical solutions to restore the service. Server Operations Analyst is responsible for all the break/fix type of activities to ensure the server infrastructure is up and running smooth. This team handles the complex incident resolution which included server configuration issues, resolve difficult Win 2K3 Operating System problems, and capitalize on their passion for the latest technologies from established MS products to new alpha/beta Microsoft products.

Qualifications and Certifications

Employees will have the skills, abilities, training and Certifications defined below or equivalent industry experience.

Resource Description
Operations Analyst	·   Microsoft Competencies Problem Solving/Analytical Skills Interpersonal Skills Decision Making Customer Focus Communication Skills Technical Drive and Passion
Resource Description	Qualifications & Certifications ·   MCSE – Windows 2003 Track ·   MOF/ITIL awareness/certification (desirable) ·   Should have strong IT operations background in mid to enterprise size environments and working experience on Windows 2003 server infrastructure.  ·   Should have in-depth knowledge on Active Directory, WINS, DHCP, DNS and IPSEC, RAS and VPN. ·   Knowledge on NLB and Clustering (desirable) ·   Willingness to work in shifts ·   Global experience (desirable) ·   Scripting skills (desirable) ·   Strong communication skills – written and verbal

1.      Roles and Responsibilities

• Customer “First” – To be able to promote customer confidence through high quality technical solutions to restore the service and provide timely communication / updates. 
• Service restoration should be the primary objective.
• Work within the defined SLA’s to restore the service and should be able to make judgment on when to escalate.
• Provide escalation support for all complex/major incidents and drive towards resolution and share knowledge with the other groups in the organization.
• Ability to identify the non-standards in the environment and escalate issues to the appropriate team/ service owners.
• Work across multiple groups/geographies and be able to build solid relationships.
• Promotes proactive and cooperative relationships with other operations analysts, implementation teams, tier 3 groups, infrastructure system managers, as well as IT managers and MS development team members.
• Exercises good judgment within generally defined practices and policies when determining the appropriate solutions.
• Must be able to effectively communicate technical and business problems to the upper management.
• Responsible for special functions/projects as directed by management.

List the technical, managerial and behavioural skills required for this position:

Technical:

·        AD

·        WINS/DHCP/DNS

·        IPSEC

·        RAS/VPN

·        ISA/Proxy

How to Apply
1. If u have received a mail from me ...reply to that mail with your CTC details

Else

2. Send in your resume to the Id given below ...Include CTC details in your mail

SCCM / SCOM - Recruitment event / Microsoft Corp- Bangalore - Sunday

Recruitment  event  in Bangalore this Sunday - 14th  Feb 

For Job Location :  Hyderabad  

Key Shortlisting Criteria

1. 5-12 Yrs experience overall (Min 3 +  yrs in any one : System Center/ SCCM /,  SCOM/ SMS )

2.  SCCM/ SCOM / SMS  deployment experience is must. ( Any one )

3. Good to have

·         OS Deployment/DDPS/DOWO

·         Config Mgr

·         Ops Mgr

·         Service Desk

Job Title - Core IO Consultant

Job Location – Hyderabad

Business: MGSI – Microsoft Global Services India

Roles involve ability to design, develop, and deploy solutions that cater to the customer’s requirements. Candidates must be able to understand the customer’s environment and define business requirements.

Design, Vision and Scope, Strategy and Technical Documents

1.       Accountable for maintaining a high degree of solution architecture and design capability with deep technical skills in one or more of the streams mentioned in the Areas of Expertise Section below.

2.       Understand customer environment and define business requirements with engagement and practice managers

3.       Develop architectural/functional design document based on existing examples or new requirements

4.       Map product solution and technical information to customer’s context; Conduct informal risk analysis

5.       Create local prototype, or proof of concept, to test solution

6.       Understanding the relevant application development, infrastructure and operations implications of the designed/developed solution

7.       Deliver engagements as an individual contributor, technical subject matter expert or as a team member on small projects

8.       On-going Advice (Knowledge Transfer) to the Customer and Partners

9.       Build knowledge base and gather best practices on technology, products, business processes, and the industry

10.   Prepare documentation as required

  

Technical Skills

Have current and deep experience with implementation of large enterprise infrastructure solutions and/or competitive technology software systems. Qualifications include hands-on experience in the technologies in one or more of the following areas:

• Management: SMS/SCCM, SCOM/MOM.

  

Education and Professional Qualification Requirements:

·         Have one or more of the following certifications; MCSE, MCSA, MSDBA, MCSD, MCAD, MSF, MOF or CISSP

·         Highly proficient & solid Customer facing Project experience involving technical consulting, solution design, project envisioning, planning, development and deployment in one of the areas mentioned above.

·         Must have a proven record of delivering technical solutions

HOW TO APPLY 

1. If u  have received a mail from me Reply  to  that mail  with  CTC details

ELSE

2. Revert with the latest copy  of your resume to the email Id Given below - ** with CTC details ( Current  and expected ) ** Important

Subject Line : SCCM /SCOM   **  Important  ...else I may  miss ur profile