Systems Engineer for Windows Debug and Diagnostic Team

Company : Microsoft Corporation

Location : Hyderabad


Standard Title: Operations Engineer 3
As part of Microsoft Information Technology Engineering and Operations, the Systems Engineer for Windows Debug and Diagnostic Team (WinDDT), will provide deep technical support for the Microsoft enterprise infrastructure and line of business applications worldwide.
We are looking for an individual who has extensive hands-on experience in troubleshooting and debugging multiple Windows OS platform issues. Someone who is well versed in low level programming languages such as C and assembly; and know the x86 and x64 OS architectures equally well. As we are heavily engaged in dogfooding server and clients in our productions environment; we want to make sure we are ready to take the challenges that lie ahead. The candidate should possess strong communication and interpersonal skills and be able to present the debug investigation and analysis to SDEs in a clear and concise manner on a regular basis.
Demonstrated programming ability in C/C++/C#/VB and XML is a definite plus.

You will be looking at Server and Client OS issues raised through Tiered support. Post-mortem kernel dumps and user mode dumps. Driving investigations including setting up and triaging live debug issues and coordinating investigations and interacting with Windows OS Software Design Engineers & IT server owners to identify and drive debug sessions to resolution. This position will afford the right individual the opportunity to work with a plethora of technical challenges in the Windows OS debug support arena.

You must be proactive in investigations and strategically thinking in this role to pick out the valid customer scenarios and file bugs on code failures or customer scenarios that may not be part of the existing code; this effort in turn will help improve the product for our customers.

Responsibilities:

• Deliver timely and high quality incident resolution; focusing on debug \ root cause analysis, prevention, and knowledge transfer

• Use technical writing skills to present and write up debug escalations to core dev engineers in a clear and precise manner; including code level analysis

• Manage escalations and sub-cases to ensure timely and high quality resolution of all issues

• Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated internal Beta OS deployments

• Develop strong relationships with SDE’s, Server owners, technical directors, lead architects and the developers you support to improve satisfaction of support

• Execute formal post-mortem procedures on closure of critical issues

• Initiate and participate in triage meetings to drive issues owned; and share knowledge with other engineers and to efficiently resolve customer problems

Qualifications:
• Programming ability to write code in any of the following high level languages
o C/C++/C#/VB and XML
• Working knowledge of assembly language for x86 and x64 architectures
• Strong working knowledge of debuggers and concepts of source level user-mode and kernel-mode debugging
• Conceptual understanding of enterprise server monitoring, server management, trouble-shooting client/server architectures; Exchange and SQL servers is a plus
• The ideal candidate should have at least 3 -5 years of experience working in the enterprise environment
• The ideal candidate will have a four year degree in C.S. or E.E. and a minimum of four years product support experience or the equivalent in work experience.

Required Basic Qualifications

Working knowledge of Windows Internals, TCP/IP, WINS, DHCP, DNS, Clustering and AD/DS
Programming ability to write code in at least one of the following high level languages: C/C++/C#/VB/XML
Working knowledge of assembly language
Working knowledge of debuggers and debugging concepts
Windows 2000 MCSE


Preferred Basic Qualifications

Knowledge of MS Windows products used in an enterprise environment
Working knowledg

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